Returns & Exchanges Policy

We are committed to ensuring a positive and reliable experience with every purchase. If for any reason you are not fully satisfied with your order, we offer a 100% refund on eligible items returned within 10 days of the delivery date. To make the process as seamless as possible, we provide a prepaid return shipping label at no cost to you. Simply initiate your return request, and our team will guide you through the steps.

Exchanges are also available for issues related to sizing, fit, or product quality. Should you prefer an exchange instead of a refund, we will work with you to secure the appropriate replacement item and ensure it meets your expectations. All returns and exchanges are handled promptly so you can shop with confidence and clarity.

Our customer support team is available to assist with any questions regarding eligibility, processing times, or product concerns. To begin a return or exchange, please email US with your order number and any relevant information about your request. We value your trust and remain dedicated to delivering a consistent, dependable experience from the moment you place your order to the final resolution of any return or exchange.

support@skeletonusa.com

FAQs

1. What items are eligible for return?

Most regularly priced items are eligible for return within our 10-day window. Items marked as final sale, holiday promotions, last-call discounts, or any special bundled/discounted offers are not eligible. Only standard, non-discounted items qualify for refunds or exchanges.

2. How do I start a return or exchange?

To begin, simply email support@skeletonusa.com with your order number and any details regarding your return or exchange request. Our team will review your message and provide the next steps.

3. How long does it take to process my refund or exchange?

Once we receive your returned item, exchanges are typically processed and shipped within 1–3 business days, plus standard shipping time to your location.
 Refunds are issued once the return is inspected and generally take 3–5 business days to appear on your original payment method, depending on your bank or card provider.

4. Do I need the original packaging or tags?

Keeping the original packaging and tags is helpful and preferred, but not required. Please return the item in the best condition possible. If packaging or tags are missing, we can still process your return or exchange.

5. What should I do if my item arrives damaged or defective?

If your item arrives damaged or defective, email support@skeletonusa.com with photos and a brief description of the issue. Our team will review the information and provide the appropriate next steps to resolve the problem.